Mar 8, 2008
Certified Mail Surcharge
Now and again I have problems with pieces I've sent not arriving to their new home. I am happy though that only small pieces had this kind of problems but I must prevent a major damage happening some time with a lotto probability...
It is really a pity that these things like .... happen. I had one angel to Portugal and 2 brooches to the USA not arriving to the ladies who ordered them. It is also very difficult for me to handle this because I'm not the one to be blamed, I did the work and I pay my taxes and the buyers would expect me either to do the piece once more or to refund them the value of the piece. A 3 times loss for me: work, tax, money. The buyer loses only the money but this is hard enough too.
I've offered to return half of the value of the piece or give a voucher for the total for the next buy to the person who bought the last lost brooch.
The only sure thing is when the recipient must sign that he received the piece, do you all have this possibility in your countries with certified mail? If someone lives in a country that doesn't has this service, I would be happy to know this!
I now offer a 3,20US$ surcharge for a certified shipping that you can order together with your main order. I hope this will help you decide if you want to have this security or if you would like fate to decide the game... (I must confess that I'm a gambler in this...at least for small objects, but then I have to carry the consecuences...)
Can I have a feedback from all of you who are willing to think about this theme?
It would be a great help because all of this web possibilities are so new...